Technical support for IT infrastructure
Support, configuration of servers and operating systems, 1C administration, updating, maintenance of network equipment, network access protection
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Full cycle of IT support for your business
A single team of experts for users, infrastructure, servers and networks at a fixed cost
Comprehensive Support for Any IT Infrastructure
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- 01Administration of sites, servers
- 02Regular updating of information, software configuration
- 03Maintenance of physical servers and virtual machines
- 04Technical support of workstations and OS — 24/7
- 05Update and support of 1C with SLA (15 minutes to resolve critical incidents)
- 06Maintenance of network equipment and telephony
- 07IT Infrastructure Security Protection
- 0824/7 monitoring and remote support
IT Infrastructure Support Services
Comprehensive support of IT infrastructure on the principle of "one window" with a guarantee of solving any technical problems. Our services include:
Maintenance of computer infrastructure
Maintenance of workstations and office equipment. Setting up and repairing computers, printers and routers. Software and driver updates.
02
Cybersecurity services.
Anti-virus protection, firewall configuration, and data access control. Protection against cyber attacks, security audits, backups - Training cybersecurity staff
03
IT Infrastructure Monitoring Services
Monitoring of servers, workstations, network equipment. Monitoring the integrity of data and temperature regimes. Tracking response times and security incidents, analyzing metrics
04
Consulting and technical support services
Consultations on working with 1C, business applications, setting up equipment, using office equipment, security. Employee training, remote support, registration of applications
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Support Calculator
Calculate the cost of support on the online calculator right now
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Outsourcing of IT support
Support for IT infrastructure from AG Soft — 24/7 stability
Operation and modernization of the hardware complex
We repair, replace components and update the fleet of servers, workstations and network equipment. Ensure the physical integrity and relevance ofIT infrastructure
We repair, replace components and update the fleet of servers, workstations and network equipment. Ensure the physical integrity and relevance ofIT infrastructure
Implementing and configuring protective systems
We install and configure firewalls, anti-virus protection and access control systems. Ensure the correct operation of cybersecurity tools
We install and configure firewalls, anti-virus protection and access control systems. Ensure the correct operation of cybersecurity tools
Organization of data recovery processes
We set up backup schedules and scripts, regularly conduct test operations to restore information to verify reliability
We set up backup schedules and scripts, regularly conduct test operations to restore information to verify reliability
Performance analysis of systems and networks
We diagnose delays, identify bottlenecks and develop recommendations to improve the efficiency of IT resources
We diagnose delays, identify bottlenecks and develop recommendations to improve the efficiency of IT resources
Conducting briefings and remote incident resolution
We train employees in the rules for working with corporate services, promptly eliminate failures in the operation of programs and equipment at the request of users
We train employees in the rules for working with corporate services, promptly eliminate failures in the operation of programs and equipment at the request of users
Coordination with cloud and telecommunications service providers
We manage interaction with providers, monitor the implementation of SLA, promptly resolve issues on the availability of external services and communications
We manage interaction with providers, monitor the implementation of SLA, promptly resolve issues on the availability of external services and communications
Our opportunities
AG Soft implements any IT support tasks: from comprehensive administration to fine-tuning systems of any complexity
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- 01
- Management and configuration of servers (1C, web, file, mail, terminal)
- Database Server Administration
- Virtual Machine and Cloud Environment Maintenance
- Backup Configuration and Monitoring
- Access and User Rights Management
- Installation and updating of software
- Remote administration and support
- 02
- Regular updating and patching of the OS
- Configuration and optimization of system parameters
- Security and Data Protection Management
- Data Backup and Recovery
- Troubleshooting and Fault Resolution
- Network Connections Setup
- Support for peripheral equipment operation
- Migration and OS version upgrades
- 03
- Troubleshooting Software Issues and Errors
- Software Update
- Application Performance Optimization
- Administration of Corporate Systems
- Licensing and accounting of software products
- Application Data Backup
- Training in working with software systems
- Software Cost Optimization
- 04
- Network protection against unauthorized access
- Organization of Secure Internet Access
- Protection Against Network Attacks and Cyber Threats
- Setup and Support of Wi-Fi Networks
- Network Interaction Administration
- Backup of Network Equipment Configurations
- Router and Switch Configuration
- Setting up VPN Connections
- Network Traffic Control and Monitoring
- Troubleshooting and resolving network failures and malfunctions
- Configuration of Firewalls and Security Systems
- 05
- Administration of PBX and IP (Internet Protocol) Telephony
- User and Number Setup
- Call forwarding and group call configuration
- Diagnosis and Troubleshooting
- Modernization of telephony to meet new requirements
- Number capacity expansion
- Implementation of new communication services
- Communication Channel Maintenance
- Configuring Allowed Call Directions
- Optimization of telephony architecture
- 06
- Fixing the terms of cooperation in the contract
- Infrastructure acceptance for full maintenance
- Payment according to the agreed schedule and rates
How to start working with us
Stage 1
10 minutes — 1 hour
Acquaintance with the company and formation of an initial commercial proposal
Stage 2
1-3 hours
Water Orientation Audit for the project and signing of the NDA to ensure confidentiality
Stage 3
1 day
Formation of the final TCP, coordination of all details with two parties
Stage 4
1-7 days;
After agreeing on the terms, an agreement is signed regulating all the details of cooperation, and payment is made according to previously agreed terms
Stage 5
Yearly
Acceptance of the Customer's infrastructure, website and 1C for outsourcing, conducting a comprehensive audit with the preparation of a report and recommendations for optimization
Do you have any questions?
We will answer everything and tell you in detail about our offer
How We Work
IT outsourcing by AG Soft
- System administrators
- Personal manager
- Network engineers
- Information security
Remote Solution
In 98.2% of cases, tasks are solved remotely
Prompt On-Site Visit
On-site visit within 2 hours for urgent requestsOn-site visit within 1 business day for planned requests
We Handle Issues on Your Behalf
We perform the functions of an IT Director:
IT infrastructure development, integrations, and web development.
We become your service provider:
1C, internet, telephony, software, domain, website hosting, Data Center, mail hosting, cartridge refilling, and office equipment repair
Procurement and consulting:
we select the optimal equipment configuration, purchase or accept equipment or services, test, configure, and put them into operation
- System administrators
- Personal manager
- Network engineers
- Information security
In 98.2% of cases, tasks are solved remotely
On-site visit within 2 hours for urgent requestsOn-site visit within 1 business day for planned requests
We perform the functions of an IT Director:
IT infrastructure development, integrations, and web development.We become your service provider:
1C, internet, telephony, software, domain, website hosting, Data Center, mail hosting, cartridge refilling, and office equipment repairProcurement and consulting:
we select the optimal equipment configuration, purchase or accept equipment or services, test, configure, and put them into operation
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Benefits
01One Stop Shop
You do not need to look for different specialists for different tasks — we take care of all IT issues, from setting up a printer to comprehensive infrastructure maintenance
02In-house IT Director
We not only solve current problems, but also analyze your infrastructure, identify bottlenecks and help build a development strategy, as does the in-house IT director
03Financial benefit
You save on the maintenance of your own IT department, while gaining access to highly qualified technical support at a fixed cost
04Responsibility and quality
We work on SLA, which guarantees the fulfillment of tasks on time, stable quality of work and clear responsibility for the result
05Pro-active approach
The fixed cost of maintenance motivates us to work proactively, preventing possible failures and increasing the efficiency ofIT infrastructure.
06Safety and reliability
All remote work is carried out through a secure and encrypted communication channel, and the NDA guarantees the confidentiality of information
07Reliable infrastructure
We provide fault-tolerant cloud servers, 24/7 monitoring and automatic data backup
Our clients we support
THE COMPANY IN FIGURES
70qualified IT specialists
We are a team of 70 experts, where love of work guarantees quality
7years in the information technology industry
We have come a long way from a startup to an IT company in 7 years. This experience is our advantage for your business
200Successfully completed projects in various industries
We have 200 projects behind us. Every task solved, deadline met, and satisfied customer who returns
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